Cancellation Policy

The Adventure Hub – Cancellation Policy

Customers may request order cancellation before the order is dispatched.

Before Dispatch

If your order has not been packed or dispatched, we may cancel the order and process a refund where applicable.

Once the order is dispatched, cancellation may not be possible. You may need to follow our return process after receiving the item.

Custom orders, pre-orders, special imports, bulk orders, or made-to-order items cannot be cancelled once processing has started.

For cash on delivery orders, please inform us as early as possible if you want to cancel.

Repeated cancellation or refusal of delivery may result in cash on delivery being disabled for future orders.

Approved refunds will be processed through the original payment method where possible. Processing time may depend on the bank or payment provider.